Your business’ reputation is no longer just about how well you advertise your business or how good your customer experience is. Online reputation is now equally important – and can be even harder to salvage if it goes south. Here are the 10 best ways to manage your online reputation to prevent that from happening.
1. Put someone in charge of online customer engagement
It’s probably best that someone on your marketing team runs this as well, or hire an agency. The goal is accountability – you don’t want your online reputation to slip between the cracks.
2. Be transparent – ask for input and feedback
Your customers should feel encouraged to give feedback – and you should welcome it. Continue reading 10 Ways to Manage Your Online Business Reputation